Effective Date: 09/02/2025
1) Eligibility
- We accept return or exchange only if the product is missing items or damaged/defective on arrival.
- A complete, uninterrupted unboxing video is mandatory as proof.
- Requests must be raised within 3–4 days of delivery (counting from the day you receive the order).
- Products with a broken/tampered seal are not eligible for return or exchange.
- Items must be unused, with all original tags, labels, invoice, freebies, and packaging intact.
2) Not Eligible (Examples)
- Seal broken/tampered packaging.
- No unboxing video, or edited/partial video.
- Damage due to misuse, improper handling, or wear & tear after delivery.
- Color/texture differences due to screen settings.
- Hygiene-sensitive items (e.g., earrings/earstuds) if seal is opened.
- Orders marked as delivered but reported missing without proof.
3) Proof Required – Unboxing Video Guidelines
- Start recording before opening the outer parcel and keep recording continuously until all items are shown clearly.
- The video must show: shipping label, sealed package, each item, defects/missing item, and order invoice.
- No cuts/edits/pauses; clear lighting; product shown from multiple angles.
- Share the video file/link when raising your request.
4) How to Raise a Return/Exchange
- Email: deepanshijan98@gmail.com
- Subject: Return/Exchange Request – Order #XXXX
- Include in the email:
- Order number, full name, phone number
- Clear description of the issue (missing/damaged part)
- Unboxing video link/file + photos of the item and packaging
- Our team will review and respond within 2 business days with next steps.
5) Inspection & Approval
- After your request is approved, we may arrange:
- Pickup by our courier, or
- Ask you to self-ship to the address we provide.
- On receipt, we perform quality inspection. Approval is granted if it matches the claim and policy conditions.
6) Outcome: Exchange or Refund
- Exchange (preferred): We will send a replacement of the same item (subject to stock).
- Refund: If replacement is unavailable, we will refund to original payment method (or issue store credit if you prefer).
- Processing typically takes 3–7 business days after inspection approval (bank/card timelines may vary).
7) Shipping Costs
- If the claim is approved (damaged/missing): return shipping is covered by us (pickup label or reimbursement as per our instructions).
- If a shipment is returned due to incorrect address/phone unavailability: reshipment fees may apply.
8) Order Cancellations
- Orders can be cancelled before dispatch only. Once shipped, cancellation isn’t possible; the above return rules apply.
9) Packaging for Returns
- Use the original box, branded packaging, pouches, and protective materials.
- Include invoice and any free gifts received with the order.
- Ensure secure packing to avoid transit damage. Items damaged in return transit due to poor packing may be rejected.
10) Fraud/Abuse
- The Queen’s Chic reserves the right to reject claims that do not meet policy terms, lack valid proof, or indicate misuse of the policy.